FAQ
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Getting started
What is HomeTiffin?
HomeTiffin is an app for home cooks, tiffin services and home bakers. It keeps your monthly customers, weekly menu, daily orders, deliveries and dues in one place, and gives you your own page where customers order. It works in English and Hindi, on the web, Android and iPhone.
Who is HomeTiffin for?
Home cooks, tiffin services, cloud kitchens, home bakers, caterers and hostel or PG messes: anyone who cooks and sells food to regular customers and takes orders on WhatsApp today.
How do I start?
Open hometiffin.app/app, sign in with Google or your email, and name your kitchen. Add your first customers or what you sell, then share your kitchen page on WhatsApp. Every new kitchen gets 7 days with every feature.
Does it work on my phone and my laptop?
Yes. HomeTiffin works in any phone or laptop browser, and as an app for Android and iPhone. It is the same kitchen and the same login everywhere.
Can I use HomeTiffin in Hindi?
Yes. Switch the app between English and Hindi in Settings → Language. Your customers' pages have their own EN / हिं button, so each person reads in the language they like.
Is there a simpler version?
Yes. Turn on Simple mode in Settings and you see just Today, Customers and Money. Delivery rounds, expenses and extras stay hidden until you turn it off.
Orders and customers
Do my customers need to download an app?
No. Customers open your links in any phone browser: your kitchen page, the daily menu link, their own pause link and their order page. Only you sign in.
How do orders reach me?
A customer orders on your kitchen page or menu link. The order shows in your app, and the customer sends it to your WhatsApp as a ready-written message with their name, address and order number.
Can customers pause or skip meals themselves?
Yes. Each customer gets a private link to skip a day or set leave dates, and your count for the day updates by itself. You can also mark a leave for them yourself.
Can I deliver lunch and dinner separately?
Yes. When both meals have customers today, Delivery shows a Lunch and Dinner switch, and each meal is its own round in your driving order. Someone who takes both is a stop on each.
Does my delivery person need an account?
No. You send them the driver link on WhatsApp. It shows the round with call, WhatsApp and map buttons and a Delivered button for each stop. You can reset the link at any time.
Can customers see where their order is?
Yes. After ordering, a customer opens their order page and types the last four digits of their phone number to see it. Questions come to your WhatsApp.
Can I take cake and party orders too?
Yes. Switch on Made to order in Settings → What you sell. You set how many days' notice you need and a minimum order, ask for an advance, and mark the days you are closed.
Money
Does HomeTiffin take a commission?
No. HomeTiffin takes 0% commission. Customers pay you directly, in cash, by UPI or by bank transfer, and you note the payment in the app. HomeTiffin never handles the money.
Can customers pay online through HomeTiffin?
No. There is no online payment in HomeTiffin. Customers pay you directly, by cash, UPI or bank transfer, and you note each payment in the app.
How do WhatsApp reminders work?
HomeTiffin opens your own WhatsApp with a polite, ready-written message to the customer, and you tap send. It never uses a paid messaging service or a bot: the reminder comes from your number.
Can I see my profit?
Yes. Add what you spend in Money → Expenses, and the Profit tile shows what you collected minus what you spent, month by month.
Plans
How much does HomeTiffin cost?
It is free to start. Every new kitchen gets 7 days with every feature. After that the Free plan covers up to 5 monthly customers with no time limit. Bigger plans add more customers; the pricing page shows them in your currency.
What counts as a customer?
Only monthly customers count toward your plan. One-off orders, shop orders and cake or party orders are never limited. Sample customers and customers you have stopped do not count either.
What happens when I reach my limit?
Everyone you already have keeps working: you can still edit them, record payments and deliver. Only adding a new monthly customer stops until you stop someone or move to a bigger plan.
Which currency will I pay in?
Prices show for where you are: in rupees in India, and in your region's currency elsewhere. There is nothing to switch.
Your data
Can I download my data?
Yes. In the web app, open Settings → Download my data. Your customers, payments, orders, order items, daily records and expenses each download as a CSV file that opens in Excel or Google Sheets.
How do I delete my account?
In Settings, tap Delete my account. It is scheduled for 14 days later, and signing back in before then cancels it. Download your data first if you want a copy.
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